We also asked whether they’d recommend the company and if they planned to renew their policy. The survey questions covered satisfaction with the ease of filing a claim, customer service, claim status communication, claim resolution, and overall value. To build our ratings, we researched more than 31 car insurance companies and agencies, analyzed 10 third-party review sources, and surveyed 9,502 consumers who opened a policy or filed a car insurance claim in the last five years.

Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. News & World Report, we rank the Best Hospitals, Best Colleges, and Best Cars to guide readers through some of life’s most complicated decisions.